The Operations Manager is required to manage multiple sites to deliver an outstanding ‘Customer Experience’. Manages, inspires, and motivates a number of Operation Associates and team leads to ensure operational excellence, high employee engagement, and service improvement.
Required Qualifications:
• Background in IT and e-commerce
• Two years of experience in operations for an online platform.
• Experience in managing customer care centers
• Desire to work in a dynamic growth-oriented youth company
• Excellent spoken and written communication skills
• Ability to multitask, meet strict deadlines and work under time pressure
• Ability to build and leverage relationships and to engage a wide range of people
• Ability to work independently, problem-solve, thrive under pressure and perform multiple tasks Responsibilities
• Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets
• Generate ideas to help increase productivity
• Direct daily activities to meet the efficiency
• Lead and shape new initiatives to meet organizational goals
• Negotiate and monitor specific budgets, controlling costs where possible
Job Details
| Posted Date: | 2021-09-17 |
| Job Role: | Management |
| Company Industry: | FMCG |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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