Key Accountabilities:
- Personalized Customer Experience Coordinate;
- Coordinate members’ services with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.
- Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.
- Health Advisor;
- Arrange with HCS members services based on members medical history and their services plan
- support the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services
- Support the understanding of customer and consumer segmentation to offer breakthrough personalized care
- Handle all members requests and close it within KPI
- PCC Performance & Reporting;
- Prepare and conduct reports and business updates to key leaders ”Relation Manager” within the organization
- Provide monthly feedback report on the progress of PCC program as part of updates in overall Retention report & share it with key leaders
Job Details
| Posted Date: | 2021-09-16 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Other Business Support Services |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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