- Manages and oversees a team of call center agents.
- Motivates and supports agents through feedback and communication.
- Measures KPI’s like inbound calls, call waiting, and call abandonment.
- Assists with taking agents’ calls if they can’t handle the workload.
- Improves quality of results by recommending changes.
- Provides product/service information by answering questions and offering assistance.
- Keep track of employee attendance, and make sure work procedures are complied with
Job Details
| Posted Date: | 2021-12-26 |
| Job Location: | Khobar, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
jobs Saudi Arabia, Contact Center Supervisor
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