A customer Service Executive is a person who addresses the issues of the customers and provides them with relevant solutions. ... They are responsible for retaining the customers by providing them assistance and establishing good relations with them.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Details
| Posted Date: | 2021-12-18 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Food & Beverage Production; Distribution, Supply Chain & Logistics |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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