We are seeking a highly organized and customer-oriented Hotel Receptionist to join our team in Eastern Province, Saudi Arabia. As a Hotel Receptionist, you will be the first point of contact for our guests and will provide exceptional customer service throughout their stay. The ideal candidate should have excellent communication skills, a friendly and professional demeanor, and the ability to multitask effectively.
Responsibilities:
- Welcome guests as they arrive and check them in, ensuring a smooth and efficient process.
- Answer phone calls, manage reservations, and provide information about hotel facilities and services.
- Handle guest requests and complaints, resolving issues to ensure guest satisfaction.
- Maintain accurate records of guest information, payment details, and room availability.
- Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure guest needs are met.
- Assist guests with check-out, including processing payments and issuing invoices and receipts.
- Ensure the lobby area and reception desk are clean, tidy, and presentable at all times.
- Provide recommendations for local attractions, restaurants, and activities to enhance guest experience.
- Handle cash transactions and maintain a balanced cash drawer.
- Follow all hotel policies and procedures to ensure a safe and secure environment for guests.
Preferred Candidate:
- Prior experience as a Hotel Receptionist or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Fluency in both English and Arabic.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in using hotel management software and computer systems.
- Knowledge of local attractions and services to assist guests with inquiries.
- Highly organized with strong attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work shifts, including weekends and holidays.
- A friendly and professional demeanor with a passion for providing exceptional customer service.
Job Details
| Posted Date: | 2024-09-12 |
| Job Location: | Saudi Arabia - Eastern Province |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Industrial Production |
Preferred Candidate
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فرص عمل فى السعودية,Hotel receptionist وظائف خالية فى السعودية